The objective of the survey is to collect feedback from commuters on various components of metro services and facilities. (Representative image)NEW DELHI: If you travel by Metro and have feedback to share about its availability, facilities, customer service, security, safety or comfort, Delhi Metro Rail Corporation (DMRC) is all ears. Anuj Dayal, principal executive director (corporate communications), DMRC, said that the corporation will be conducting the eighth edition of its Online Customer Satisfaction Survey-2022 from Monday, August 1 to August 28. The objective of the survey is to collect feedback from commuters on various components of metro services and facilities. “Detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire. The survey will also seek suggestions for improvements, if any,” Dayal said. Commuters who wish to participate in the survey can visit DMRC’s official website www.delhimetrorail.com, where the survey form will be available in both English and Hindi. The survey includes seven topics on which the feedback is sought. These are availability and accessibility, facilities offered to customers, information, quality of services, customer service, outside metro area, and security, safety and comfort. “The survey link for one topic will be available on the website for four days only for filling up by the participants. After four days, the next topic will be made available for feedback,” Dayal said. FOLLOW US ON SOCIAL MEDIAFacebookTwitterInstagramKOO APPYOUTUBE
